Getting Started

Your agent will send you an activation email

Welcome to My Property File, the new way to easily manage your tenancy. To get started you should have received an activation email, please follow the link and set up your account. If you haven't received an email, please call Lanes on 01908 236236.

Activating your account

To activate your account please follow the activation link in your email. We should have done all of the hard work for you, all you have to do is set-up your account password, and you'll be ready to go.

Using your My Property File account

With My Property File, you can easily report maintenance issues directly to your agent and landlord, allowing any problem within your home to be reported correctly and resolved quickly. You can also view all of your important documents and keep up-to-date with all of your tenancy information online.

Our Tenant Guide

So you've found your perfect home, and started to settle-in, but as we all know, renting comes with some responsibilities for both you, your letting agent and your landlord. To make sure you've got these covered we've created the My Property File Tenant Checklist:

Your responsibilities

Have you recieved...?


Report maintenance issues and their progress

We understand just how annoying maintenance issues can be, so get them resolved quickly with My Property File. You can even include pictures, meaning that your pesky broken sink will get fixed quickly, and without all of the hassle.

We keep you informed every step of the way

Keep up-to-date with every stage of your tenancy. From the moment you move-in to the moment you leave, you will always be in the know with My Property File.

Find all of your tenancy details in one place

We know you have better things to be doing that hunting down your tenancy details. Get 24-hour access to all your important documents, like your tenancy agreement or deposit details.